Palmgren is committed to providing quality products and dependable customer support. Please review the following return guidelines before requesting a return.

Return Authorization Required

All returns require prior authorization and an RGA (Returned Goods Authorization) number from C.H. Hanson (the parent company of Palmgren). Unauthorized returns may be refused.

To request a return, contact Palmgren Customer Support.

Return Eligibility

• Return requests must be made within 30 days of invoice date
• Returned products must be unused and in resalable condition
• Original packaging should be included whenever possible
• Proof of purchase may be required

Special-order, discontinued, or modified products may not qualify for return.

Return Freight

Customers are responsible for return freight charges unless the return is due to a verified defect or shipping error.

All approved returns must be shipped freight prepaid to our Naperville, IL warehouse. 

Restocking Fees

All returns are subject to inspection (for original condition) and a 20% restocking fee.

Damaged or Missing Shipments

Customers should inspect all shipments upon delivery.

Visible damage or shortages must be noted with the carrier at the time of delivery. Concealed damage claims should be reported promptly after receipt. Please see our Shipping Policy for more details. 

Warranty Returns

Products believed to be defective may qualify for evaluation under the Palmgren Warranty Policy

Contact Us

For return assistance or additional information, contact:

Palmgren Customer Support