Palmgren Terms & Conditions
Welcome to Palmgren. These Terms & Conditions (“Terms”) govern your use of this website and the purchase of products through this website. By accessing, browsing, or purchasing from this website, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use this website.
1. Company Information
This website is operated by Palmgren, a brand of C.H. Hanson.
Palmgren
2000 N. Aurora Rd.
Naperville, IL 60563 USA
Phone: 800-827-3398 or 630-848-2000
Questions or support requests may be submitted through the Palmgren Contact Page.
2. Website Use
You agree to use this website only for lawful purposes and in accordance with these Terms. You may not:
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Use the website in any manner that could disable, damage, or impair the website
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Attempt unauthorized access to secured portions of the website or servers
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Use automated systems, bots, or scraping tools without written permission
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Copy, reproduce, distribute, or exploit website content without authorization
3. Product Information & Availability
Palmgren strives to ensure that all product descriptions, specifications, pricing, images, and availability information are accurate. However, errors may occur.
Palmgren reserves the right to:
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Correct inaccuracies or omissions
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Change product specifications or pricing without notice
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Limit quantities available for purchase
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Discontinue products at any time
Product images are for illustrative purposes only and may differ slightly from actual products.
4. Orders & Acceptance
Submission of an order does not constitute acceptance of that order. All orders are subject to review and acceptance by Palmgren.
Palmgren reserves the right to:
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Refuse or cancel orders at its discretion
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Limit quantities purchased
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Require additional verification prior to processing an order
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Cancel orders containing pricing, inventory, or typographical errors
If your order is canceled after payment has been processed, an appropriate refund will be issued.
5. Pricing & Payment
All prices are listed in U.S. Dollars unless otherwise stated. Applicable taxes, shipping charges, freight charges, and additional fees may be added during checkout.
Palmgren reserves the right to modify pricing at any time without prior notice.
6. Shipping & Delivery
Shipping and freight terms are governed by the official Shipping & Delivery Policy available at:
Key shipping information includes:
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Freight shipments are generally shipped F.O.B. factory from Naperville, Illinois
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Title and responsibility for shipments pass to the consignee upon delivery to the carrier
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Customers are responsible for inspecting shipments upon delivery
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Claims for shortages or damage must be submitted promptly with the carrier
Shipping timelines are estimates only and are not guaranteed unless expressly stated otherwise.
7. Returns
Returns are governed by the applicable Palmgren return procedures and customer service policies.
Return requests may require prior authorization and proof of purchase.
Approved returns may be subject to:
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Return authorization requirements
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Inspection upon receipt
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Restocking fees
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Freight prepaid return shipping requirements
Palmgren reserves the right to deny returns that do not comply with stated return requirements.
8. Warranty
Warranty coverage is governed by the official Warranty Policy available at:
Palmgren warrants qualifying products against defects in material and workmanship subject to the limitations, exclusions, and conditions described in the warranty documentation. Warranty coverage does not apply to misuse, abuse, improper maintenance, unauthorized modifications, normal wear and tear, or improper application of products.
Warranty remedies are limited to repair or replacement at Palmgren’s discretion.
9. Account Registration
Certain website features may require account registration through the customer portal:
You are responsible for:
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Maintaining the confidentiality of your account credentials
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Restricting access to your account
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All activities conducted under your account
Palmgren reserves the right to suspend or terminate accounts suspected of unauthorized or fraudulent activity.
10. Intellectual Property
All website content including:
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Logos
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Product names
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Trademarks
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Graphics
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Images
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Product descriptions
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Technical content
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Website design and functionality
are the property of Palmgren, C.H. Hanson, or their licensors and are protected under applicable intellectual property laws.
No content from this website may be copied, reproduced, republished, or distributed without prior written consent.
11. Limitation of Liability
To the fullest extent permitted by law, Palmgren shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from:
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Use of the website
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Inability to use the website
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Product performance or misuse
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Delayed shipments
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Lost profits
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Business interruption
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Data loss
Total liability for any claim related to products or services purchased through this website shall not exceed the amount paid for the applicable product.
12. Disclaimer
This website and all content are provided “as is” and “as available” without warranties of any kind, either express or implied, except as expressly stated in applicable warranty documentation.
Palmgren disclaims all implied warranties including merchantability and fitness for a particular purpose to the fullest extent permitted by law.
13. Third-Party Links
This website may contain links to third-party websites for convenience or informational purposes. Palmgren is not responsible for the content, policies, or practices of third-party websites.
14. Privacy
Use of this website is also governed by the Palmgren Privacy Policy.
15. Governing Law
These Terms & Conditions shall be governed by and interpreted under the laws of the State of Illinois, without regard to conflict of law principles.
Any disputes arising from these Terms or use of the website shall be resolved in the appropriate state or federal courts located in Illinois.
16. Changes to Terms
Palmgren reserves the right to update or modify these Terms at any time without prior notice. Changes become effective upon posting to this page.
Continued use of the website following updates constitutes acceptance of the revised Terms.
17. Contact Information
Questions regarding these Terms & Conditions may be directed to:
Palmgren
2000 N. Aurora Rd.
Naperville, IL 60563 USA
Phone: 800-827-3398 Phone: 630-848-2000